take control of your online presence
Do you know what users are saying about your financial institution. Do you read online reviews? Do you respond to those reviews? How do you handle negative reviews?
If you don’t know the answers to these questions, you would benefit from incorporating a reputation management program into your financial institution's marketing strategy. The experts at forbinfi can create a program that claims your online listings, manage your reviews and encourage customers to leave positive reviews. Contact our team to start a conversation.
why managing your online reputation matters
To put it simply, people trust online reviews and check them out before making a decision. Whether it’s shopping for a new car, buying a new smartphone, or choosing a new bank, users are looking at reviews before making a buying decision. Some key facts to consider:
99.9%
of users read online reviews
85%
of users trust online reviews as much as a personal recommendation from someone they trust
96%
of users give more weight to negative reviews
our reputation management program
Reputation Management requires a proactive strategy. At foribnfi, our program includes:
- Claiming your online listings on top directories like Google, Yelp, and Bing
- Monitoring your listings
- Providing guidance for responses
- Soliciting positive reviews from clients
- Gathering feedback from customers with negative experiences